Delete your account
Deleting your account is permanent. Please read what gets removed before you submit a request.
What gets deleted
Once we process a deletion request for a business owner, we permanently remove:
- Your phone number and sign-in records.
- Your business account — its name, business code, category, and plan.
- All branches you created and their addresses.
- All staff accounts under your business — usernames, hashed PINs, and role assignments.
- All receipt-verification history for your business — every scan, its status, and its audit-log entry.
- All subscription payment references and screenshots you submitted, held in our object storage.
- Any dispute attachments you uploaded.
We keep only what we are legally required to retain (for example, records of subscription payments you made to us, for tax and anti-fraud purposes), and non-identifying aggregate counts used to monitor abuse of the verification pipeline. See the Privacy Policy for detail.
We will confirm receipt of your request within 3 business days and complete the deletion within 30 days. This cannot be undone once complete.
How to request deletion
Request received
We'll process it within 7 business days and contact you at this number to confirm.
ጥያቄዎ ደርሶናል። በ7 የስራ ቀናት ውስጥ እንሠራበታለን እና በዚህ ስልክ ቁጥር እናረጋግጣለን።
Message our support bot on Telegram. Send it the exact phrase below along with the phone number registered to your account. We'll confirm within 3 business days and complete the deletion within 30 days.
የቴሌግራም ድጋፍ ቦታችንን ያግኙ። የሚከተለውን ቃል በሙሉ እና በመለያዎ የተመዘገበውን የስልክ ቁጥር ይላኩ። በ3 የስራ ቀናት ውስጥ እናረጋግጥዎታለን፣ በ30 ቀን ውስጥ ሙሉ ስረዛውን እናጠናቅቃለን።
Prefer to speak to us first?
If you want to talk through the change — for example, to move ownership of the business account to another person instead of deleting it — message us at @gepabirrbot or email support@leseb.et.